How to Train Your In-House Cleaning Staff for Success

At Priority Cleans, we understand that the quality of your cleaning staff directly impacts the overall cleanliness of your property, workplace, or facility. A well-trained in-house cleaning team ensures the highest standards of cleanliness, hygiene, and professionalism, which leads to a positive environment for employees, customers, and guests alike.

Whether you’re hiring your first in-house cleaning staff or looking to refine the skills of your existing team, proper training is essential. In this post, we’ll break down key tips for training your cleaning staff to maintain a high standard of service every day.

1. Start with Clear Expectations

Before any training begins, ensure your cleaning staff understands what is expected of them. Outline the specific duties and responsibilities for each role. This might include:

• Daily cleaning tasks
• Maintenance schedules (e.g., deep cleaning or seasonal work)
• Safety protocols
• Procedures for handling special materials (chemicals, hazardous waste, etc.)

It’s essential to establish these expectations early on to avoid any confusion later.

2. Train on Proper Cleaning Techniques

Effective cleaning is about more than just wiping surfaces. A detailed training on the right techniques and tools for each task is key. Here’s a breakdown of what to include in this training:

• Surface Cleaning: Teach the correct methods for cleaning various surfaces, including countertops, windows, and floors, to avoid damaging finishes or leaving behind streaks.
• Restroom Cleaning: Provide specific guidance on how to thoroughly disinfect restrooms, paying special attention to high-touch areas like door handles, faucets, and light switches.
• Floor Care: Different floor types (carpet, hardwood, tile) require different care. Train staff on proper techniques for vacuuming, mopping, and buffing, and ensure they’re familiar with specific products used for each type of floor.

3. Introduce Safety and Chemical Handling

Safety should always be a top priority in any cleaning environment. Properly training your team on the safe use of cleaning chemicals, equipment, and personal protective equipment (PPE) is critical.

• Personal Protective Equipment (PPE): Ensure staff knows when and how to use gloves, masks, goggles, and other safety gear to protect themselves.
• Chemical Safety: Show staff how to handle and store cleaning chemicals properly. Review the labels for hazard warnings and always have a Material Safety Data Sheet (MSDS) on hand for each product used.

4. Demonstrate Time Management Skills

Efficient time management is essential for maintaining a smooth operation. Your cleaning staff should learn how to prioritize tasks and manage their time effectively without compromising quality.

• Cleaning Routines: Help staff develop a daily cleaning routine to ensure all areas are cleaned systematically.
• Breaks and Shifts: Encourage staff to take short breaks to stay refreshed but ensure they stick to their assigned schedules to maintain productivity.

5. Incorporate the Use of Technology

In today’s world, technology can help streamline cleaning tasks. Training your staff on the latest tools and systems can make cleaning more efficient and help you maintain high standards.

• Cleaning Apps & Schedules: Introduce any apps or scheduling software you use to track tasks, schedule cleaning routines, and monitor staff progress.
• Automated Equipment: If you’re using robotic vacuums or other automated cleaning systems, ensure your team is trained on their operation and maintenance.

6. Foster a Positive and Professional Attitude

In-house cleaning staff should not only be skilled in cleaning but also in providing excellent customer service. They are often the unsung heroes of your workplace or property, and their attitude can make a big difference.

• Professionalism: Train your staff to always maintain a courteous and professional attitude, no matter the task at hand. A polite and respectful demeanor creates a positive work environment.
• Communication: Encourage staff to communicate with their supervisors or team members when they encounter any issues or need clarification about their duties.

7. Provide Ongoing Training and Feedback

Training should not stop after the initial orientation. Regular feedback and continued education can ensure your cleaning staff maintains high standards.

• Regular Check-ins: Schedule regular meetings to assess performance, provide feedback, and address any questions or concerns.
• Refresher Courses: Organize occasional refresher courses to keep skills sharp and introduce any new products or techniques.

8. Encourage Team Collaboration

In-house cleaning teams often work best when they collaborate. Encourage your staff to work together and share tips or tricks that make their work easier and more effective.

• Teamwork: Promote a culture of support where team members help each other out when needed.
• Recognition: Acknowledge great performance. Whether it’s through praise or small incentives, recognizing hard work keeps your team motivated.

Conclusion

Training your in-house cleaning staff is an ongoing process that requires clear communication, proper tools, and a commitment to safety and professionalism. By setting clear expectations, teaching effective cleaning techniques, and fostering a positive work environment, you’ll ensure your team provides top-notch service, maintaining cleanliness and hygiene in all areas of your business or facility.

At Priority Cleans, we’re passionate about providing the best cleaning services possible. Whether you have an in-house team or need help outsourcing your cleaning needs, we’re here to help. Contact us today to learn more about our services or to schedule a consultation!